Finding the right rental property
It can seem like a lengthy and often daunting process. At Earthgold Realty, we are here to help every step of the way, from viewing the property to vacating the property, to ensure you have a positive experience as an Earthgold tenant
Urgent Repairs
If an urgent repair is required, please make every reasonable effort to contact your Earthgold Realty property manager as soon as possible, we are 24/7 reachable via phone, email, SMS.
Urgent repairs are:
a burst water service or a serious water service leak
a blocked or broken toilet
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply
a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises.
Property Condition
At the beginning of your tenancy, you will be provided with an Entry Condition Report detailing the condition of the property. Photos may also be provided as part of the property condition record.
Please carefully review the report, record any additional comments or differences you notice, sign it and return it to your property manager within the required timeframe. Keep a copy for your own records, as the Entry Condition Report is an important document that may be referred to at the end of your tenancy.
At the end of the tenancy, an exit inspection will be conducted and the condition of the property will be compared with the Entry Condition Report, taking into account fair wear and tear.
During your tenancy, you are responsible for keeping the property reasonably clean and taking appropriate care of the premises. Any alterations, additions or changes to the property should not be made without obtaining the required approval.
Routine inspections may also be conducted during the tenancy in accordance with Queensland residential tenancy requirements. These inspections allow the property manager to assess the condition of the property and identify any maintenance or repair issues that may require attention.
Keys
At the beginning of your tenancy, each tenant named on the tenancy agreement will be provided with the appropriate keys and access devices for the property.
If additional copies of keys are required, please contact your Earthgold Realty property manager before arranging additional copies where approval may be required.
If locks or security devices are changed during the tenancy, please ensure that any required approval is obtained and that Earthgold Realty is provided with the necessary replacement keys or access devices in accordance with your tenancy agreement and Queensland residential tenancy requirements.
If you are locked out, please contact Earthgold Realty to discuss whether an office set of keys is available for temporary collection. Photo identification may be required.
Change of Shared Tenancy Arrangement
If there is a change to the tenants or occupants living at the property during your tenancy, please contact your Earthgold Realty property manager before any changes are made.
If a new person wishes to become a tenant or approved occupant of the property, they may be required to complete a tenancy application and obtain the necessary approval before moving into the premises.
Similarly, if a tenant named on the tenancy agreement wishes to leave or be removed from the agreement, please contact your property manager to discuss the appropriate process and any documentation required.
Changes to tenants and occupants must be handled in accordance with the tenancy agreement and applicable Queensland residential tenancy requirements.
Repairs & Maintenance
Tenants should report any maintenance issues or repairs to their Earthgold Realty property manager as soon as possible.
Where possible, maintenance requests should be submitted in writing and include clear details of the issue. Photos may also be helpful in assessing the problem and arranging the appropriate repair.
Your property manager will review the request and, where required, liaise with the property owner to arrange appropriate action.
Rent payments
Rent must be paid in accordance with your tenancy agreement and by the due date specified in your agreement.
If you are experiencing difficulty paying your rent on time, please contact your Earthgold Realty property manager as soon as possible to discuss your situation. Early communication is important and may allow suitable arrangements to be discussed depending on the circumstances.
Failure to pay rent as required under your tenancy agreement may constitute a breach of the agreement and may result in further action in accordance with Queensland residential tenancy laws.
